Application
These general conditions of sale are subject to French law and apply without restriction or reservation to all sales concluded by Satan's Reliquary (the “seller”) on its website satansreliquary.com with any person or entity (the “customer”) wishing to make a purchase online.
All elements relating to Satan's Reliquary and the products offered are protected and are the property of Satan's Reliquary.
The visual content of this online store relating to its products (photos of jewelry) is free of rights to be published and shared anywhere, provided the source is indicated.
The purpose of this contract is to govern the contractual relationship between Satan's Reliquary and the customer, whether professional or private. The purchase of a product through this site implies unreserved acceptance of these terms and conditions of sale.
Prices
The prices indicated on the site are in euros and dollars, all taxes included (excluding EU and possible customs duties). They may be modified at any time and without notice by Satan's Reliquary, except for prices in effect on the day the order is validated.
Estimates made by Satan's Reliquary for unique or personalized jewelry are valid for two months. After these two months, prices may be reviewed and modified. Payment is required in cash on the day the order is placed. Items will not be dispatched until full payment has been received.
Payment
Payment is made immediately upon ordering by credit card or by any other method accepted by PayPal.
When paying by credit card, the customer unconditionally accepts the secure transaction in advance. The customer hereby authorizes his bank to debit his account for the final price of the purchase, even in the absence of invoices signed by the cardholder. Should it prove impossible for any reason whatsoever to debit the sums owed by the customer, the order will not be validated.
Orders and delivery
As most Satan's Reliquary items are made to order, lead times may vary according to the time of year or the delays, unforeseen circumstances, vacations, etc. of raw material suppliers.
Average order lead times are approximately 2 to 3 weeks for items offered on the site.
For custom creations orders, manufacturing and delivery times are to be agreed between Satan's Reliquary and the customer according to the request.
The price will be increased for urgent orders.
In the unlikely (but possible) event of temporary unavailability of items (shortage of stock, supplies, etc.), the customer will be informed by e-mail of the new lead times, with the option of cancelling the order or waiting.
The products offered comply with current French legislation. We decline all responsibility in the event that the product delivered does not comply with the legislation of the country of delivery.
After checking that the contents of the order correspond to his/her wishes, the customer confirms it by clicking on “order”. This confirmation constitutes the conclusion of a contract.
Personal data protection
In order to validate an order, the customer must provide personal information which is necessary for the processing and execution of the order.
We are committed to protecting personal data.
All personal data collected by us is treated with the strictest confidentiality, in accordance with the provisions of our personal data protection policy. When the customer make a purchase, he provides only the essential information to ensure the quality of our services and the processing of the order. We do not sell, market or rent this information to third parties.
In accordance with the French Data Protection Act of January 6, 1978, customers have the right to access, modify, rectify, oppose and delete any personal data concerning them.
By reading these general terms and conditions of sale, the customer acknowledges having read and understood our privacy policy.
Returns and refunds
We do not sell products whose value diminishes over time until they need to be replaced.
Nor do we sell products that are mass-produced and therefore easily replaceable.
In both cases, see examples such as cell phones, everyday clothing, etc.
We sell handmade jewelry (so that in one way or another, and even if it is at the decimeter level (perhaps imperceptible to the naked eye), each piece is unique and has its own “personality”).
We sell art sculpted in metal that prevails in time through the generations.
Metal whose value, moreover, constantly fluctuates and increases over the years.
Thus, for the reasons stated here and according to paragraph 2° of Art. L. 121-21-8 of the LOI n° 2014-344 du 17 mars 2014 relative à la consommation, capricious returns have no place in this store.
The only legitimate reason for which we can think of a return is if, for example, there has been an error on our part (a misunderstanding, a manufacturing defect, etc). In such a case, the refund of the purchase will be made at the time we receive the returned product, without shipping costs on the part of the customer.
These conditions also apply to personalized orders (paragraph 3° Art. L. 121-21-8 of the LOI n° 2014-344 du 17 mars 2014 relative à la consommation).
Sterling silver jewelry purchased at Satan's Reliquary comes with a LIFETIME GUARANTEE.
On the other hand, the shipping costs for a piece purchased at Satan's Reliquary to be repaired or restored free of charge in our workshop, will be paid by the customer.
It is to facilitate and ensure the application of our warranty, that we strongly advise you to keep the purchase invoice for as many years as the jewel is in your possession. In case of loss of invoice, it is also possible that we simply verify the data transmitted by the customer, in order to apply our guarantee.
In the event of an error on the part of the customer when placing an order, a financial contribution may be requested if this results in additional costs.
Satan's Reliquary reserves the right to refuse any order for a “legitimate” reason.
Warranty and customer service
The customer has unlimited time (yes: a lifetime) to send to Satan's Reliquary (shipping costs to be paid by the customer to send to Satan's Reliquary's workshop and to be paid by Satan's Reliquary to send back to the customer) an item meeting the conditions covered by the warranty.
The warranty covers any manufacturing defect rendering the jewel unfit for use, upon presentation of the invoice and in agreement with Satan's Reliquary. This warranty does not cover damage resulting from improper use, abuse, accident, external causes or normal wear and tear due to aging.
Reservation of ownership
Delivered goods remain our property until full payment of the price for the customer's part.
This reservation of ownership does not prevent the transfer of risks, which will be borne by the customer from the date on which the items ordered are dispatched in accordance with the provisions of article 5.
Manager's details
Siret n° : 791 089 212
For the rest of the personal data of the manager, see : LAW n° 2018-493 of June 20, 2018 relating to the protection of personal data.